Complaint Redressal Process


TYPE OF COMPLAINTS: - Relating to system, technical in nature, website issues, security interest filing, GST related issues, Issues pertaining to registration of entities etc.

Stage -1

Contact our help desk

Help desk
Contact
Call us from Monday to Friday between 10 a.m. to 6.00 p.m.
022 – 61102592 022-26592595
Email us at

We will respond to you within 2 business days

Stage -2

If the resolution you receive does not meet your expectations, please write to our Grievance Redressal Officer with all previous correspondence with CERSAI at:

Grievance Redressal officer
Contact
Write to us at
Grievance Redressal Officer CERSAI, 2nd floor Rear Block 3, Parliament Street, New Delhi-110001

We will respond to you within 7 business days

Stage -3

If you are still not satisfied with the resolution you receive, please write to our Customer Service Head with all the previous correspondence with CERSAI at:

Customer Service Head
Contact
Write to us at
Customer Service Head CERSAI, 2nd floor Rear Block 3, Parliament Street, New Delhi-110001

We will respond to you within 5 business days